Terms & Conditions

Vision Pharma

Operated by: Mr. Devendra Harilal Sugandh (Sole Proprietor)

Business Address: 08, Queta Colony, Lakadganj, Nagpur, Maharashtra – 440002, India

Official Email: visionpharmaglobal@gmail.com

Official Websites:

• https://www.visionpharmaexport.com
• https://www.visionpharmaexim.com

Effective Date: 13 November 2026

1. Introduction and Acceptance

Welcome to Vision Pharma.

Vision Pharma is an international pharmaceutical exporter and supplier operated as a sole proprietorship by Mr. Devendra Harilal Sugandh, having its registered business address at 08, Queta Colony, Lakadganj, Nagpur, Maharashtra – 440002, India.

These Terms & Conditions govern access to and use of our websites, enquiries, quotations, orders, purchases and business transactions conducted through Vision Pharma.

By accessing our websites, submitting an enquiry, requesting a quotation, placing an order or making a payment, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue using our websites and services.

2. Nature of Business

Vision Pharma operates as an international pharmaceutical exporter and supplier, offering pharmaceutical products to eligible business customers outside India.

Our intended customers include:

• Registered pharmacies and pharmaceutical retailers.
• Licensed hospitals and healthcare institutions.
• Pharmaceutical distributors and wholesalers.
• Registered pharmaceutical importers.
• Other legally authorised pharmaceutical businesses.

Vision Pharma does not accept domestic Indian orders through its international sales operations.

Our products may include pharmaceutical tablets, capsules, injections, eye drops and other pharmaceutical preparations, including prescription-only medicines, subject to applicable regulatory requirements.

We reserve the right to refuse enquiries or orders that do not satisfy our business, regulatory or verification requirements.

3. Eligibility of Customers

Customers placing orders with Vision Pharma must:

1. Be legally authorised to purchase pharmaceutical products in their country.

2. Possess valid business registration and relevant pharmaceutical licences, wherever required.

3. Obtain necessary import permits, prescriptions, approvals or authorisations applicable to the ordered products.

4. Provide accurate business, billing, shipping and contact information.

5. Ensure that the products are intended for lawful commercial or institutional purposes.

6. Comply with all applicable pharmaceutical, customs, import and distribution regulations in their destination country.

Vision Pharma may request supporting documents to verify a customer's identity, business registration, pharmaceutical licence or import eligibility.

We reserve the right to suspend, decline or cancel a transaction where the customer cannot establish the necessary legal eligibility.

4. Pharmaceutical Products and Regulatory Compliance

All pharmaceutical products supplied by Vision Pharma are subject to applicable Indian export laws and the import regulations of the destination country.

Customers are responsible for understanding the legal requirements governing the import, possession, distribution and sale of pharmaceutical products within their respective jurisdictions.

Customers must not place orders for products that are prohibited, restricted or otherwise unauthorised for import into their country.

Prescription medicines must only be ordered, imported, distributed and supplied in accordance with applicable prescription and pharmaceutical regulations.

Vision Pharma does not authorise customers to bypass prescription requirements, import restrictions or regulatory procedures.

We reserve the right to refuse any order involving products or transactions that may violate applicable laws or regulatory requirements.

5. Product Information and Availability

Product descriptions, strengths, formulations, packaging details and other information displayed on our websites are provided for general business and product identification purposes.

Although we endeavour to maintain accurate product information, occasional errors, omissions or discrepancies may occur.

Product availability, packaging, manufacturer details and other specifications may change depending on supply conditions and regulatory requirements.

An enquiry or quotation does not automatically constitute acceptance of an order.

An order will be considered accepted upon confirmation by Vision Pharma through an appropriate communication or order confirmation.

6. Pricing and Quotations

Product prices and quotations are communicated through our websites or authorised business communication channels.

Prices may vary depending on product availability, order quantities, specifications and other commercial considerations.

A quotation is subject to its stated validity period, where specified.

Any change in pricing or product availability before order acceptance will be communicated to the customer.

7. Payment Terms and Accepted Payment Methods

Vision Pharma offers various international payment methods, which may include:

• Bank Transfer.
• Cash App.
• Zelle.
• PayPal.
• WorldRemit.
• Revolut.
• Wise.

The availability of a payment method depends on the customer's country, the payment provider's supported services and applicable financial regulations.

Customers must ensure that payments are made through the authorised payment instructions provided by Vision Pharma.

Customers are responsible for ensuring that payment information is accurate and that the payment originates from a lawful source.

Orders may be processed after the required payment has been received and verified, unless alternative payment arrangements have been expressly agreed upon in writing.

Any applicable bank charges, transfer fees or payment-processing charges should be confirmed before completing the transaction.

8. Order Confirmation and Processing

All orders are subject to verification and acceptance by Vision Pharma.

We reserve the right to request additional information or supporting documents before processing an order.

Order processing may depend on:

• Successful payment verification.
• Product availability.
• Customer verification.
• Regulatory documentation.
• Export eligibility.
• Destination-country import requirements.

Vision Pharma reserves the right to decline an order where fulfilment would violate applicable laws or regulatory requirements.

9. Order Cancellation Policy

Once an order has been placed and accepted by Vision Pharma, customers cannot ordinarily request cancellation.

Customers are therefore advised to carefully verify product details, quantities, specifications, shipping information and payment details before confirming an order.

In exceptional circumstances involving significant issues, customers may contact Vision Pharma at visionpharmaglobal@gmail.com.

Any exceptional request will be reviewed individually and does not guarantee cancellation or a refund.

Nothing in this section excludes cancellation or other remedies where required by applicable law.

10. Return and Exchange Policy

Vision Pharma generally does not accept returns or exchanges of pharmaceutical products once an order has been processed or dispatched.

This policy is intended to maintain appropriate pharmaceutical handling, product integrity and supply-chain safety.

Customers should carefully verify their orders before confirming purchases.

Exceptions may be considered where required by applicable law or where Vision Pharma expressly agrees to an alternative resolution in writing.

11. Refund Policy

Vision Pharma recognises that international pharmaceutical shipments may occasionally encounter unforeseen circumstances.

Refund requests may be considered in situations including:

• Shipment permanently seized or confiscated by customs.
• Shipment returned to the sender.
• Shipment confirmed lost during transportation.
• Substantial delivery delays resulting in an inability to fulfil the order.
• Other verified circumstances where the customer is not responsible for the failure of delivery.

Each situation will be reviewed individually.

Customers may be required to provide relevant documentation, tracking information or other supporting evidence.

Refund eligibility will depend on the circumstances, the investigation findings and applicable legal requirements.

Approved refunds will be processed through an appropriate payment method. Processing may take additional time depending on payment providers, banking procedures and international transfer requirements.

A refund is not automatically guaranteed merely because a shipment experiences a routine customs inspection or temporary delay.

12. Shipping and Tracking

Vision Pharma provides shipment tracking information to customers where available.

Customers are responsible for providing accurate shipping addresses, contact details and other information required for successful delivery.

International shipments may be subject to customs inspections, regulatory checks, transportation interruptions and other circumstances beyond the reasonable control of Vision Pharma.

Delivery dates, where communicated, should be treated subject to applicable transportation and regulatory circumstances rather than unconditional guarantees.

13. Customs, Import Duties and Destination-Country Regulations

International pharmaceutical shipments may be subject to the laws, customs procedures and regulatory requirements of the destination country.

Customers are responsible for ensuring that the ordered products can legally be imported into their country and that all required import permissions and documentation are available.

Vision Pharma does not guarantee customs clearance or the release of shipments by destination-country authorities.

Customers must not knowingly request the shipment of prohibited or restricted products.

Any customs-related issue will be reviewed according to its circumstances and the applicable refund provisions of these Terms & Conditions.

14. Customer Responsibilities

Customers agree to:

1. Provide accurate and complete information during enquiries and order placement.

2. Maintain valid business registrations and applicable pharmaceutical licences.

3. Obtain all necessary import permissions and authorisations.

4. Ensure the lawful receipt, handling, storage and distribution of supplied products.

5. Make payments through authorised payment channels.

6. Avoid fraudulent, misleading or unlawful transactions.

7. Cooperate with reasonable verification and documentation requests.

Vision Pharma shall not be responsible for issues arising directly from inaccurate, incomplete or misleading information provided by customers, subject to applicable law.

15. Website Use and Intellectual Property

All website content, including text, descriptions, graphics, logos, designs, photographs and other materials, belongs to Vision Pharma or its respective authorised owners unless otherwise stated.

No person may reproduce, copy, distribute, modify or commercially exploit website content without prior written permission.

Customers must not use our websites for unlawful activities, fraudulent transactions, unauthorised access or activities that may interfere with website operations.

16. Privacy and Customer Information

Vision Pharma collects and processes customer information for legitimate business purposes, including:

• Responding to enquiries.
• Processing and managing orders.
• Verifying customer and business information.
• Communicating order updates.
• Providing shipment tracking information.
• Maintaining business and transaction records.

Customers who voluntarily subscribe to our updates may receive promotional or informational emails, generally up to once per week.

Subscribers may request to stop receiving marketing communications.

Customer reviews, testimonials or feedback may be displayed on our websites only with the customer's permission.

We do not sell customer personal information. Information may be processed or accessed by website hosting, technical infrastructure and service providers where necessary to operate our websites and business services, or where disclosure is legally required.

Further information about personal-data handling may be provided in our Privacy Policy.

17. Limitation of Liability

Vision Pharma endeavours to conduct its business responsibly and in accordance with applicable laws and regulatory requirements.

However, we shall not be responsible for circumstances beyond our reasonable control, including:

• Customs inspections and regulatory interventions.
• Government restrictions or changes in import regulations.
• Transportation interruptions.
• International banking or payment-processing disruptions.
• Natural disasters or other force majeure events.
• Customer-provided inaccurate or incomplete information.

To the extent permitted by applicable law, Vision Pharma shall not be liable for indirect, incidental or consequential commercial losses arising from the use of our websites or business services.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct or other non-excludable legal obligations.

18. Force Majeure

Vision Pharma shall not be considered in breach of its obligations where performance is delayed or prevented by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, epidemics, government actions, customs restrictions, international transportation disruptions, wars, civil unrest, banking interruptions and other extraordinary events.

We will endeavour to communicate significant disruptions to affected customers where reasonably possible.

19. Suspension or Refusal of Services

Vision Pharma reserves the right to refuse, suspend or discontinue services or transactions where:

• A customer provides false or misleading information.
• Required business or pharmaceutical documentation is unavailable.
• A transaction appears fraudulent or unlawful.
• An order violates applicable export or import regulations.
• Continued fulfilment would expose the business to regulatory or legal violations.

Such action will be taken subject to applicable legal obligations.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable mandatory legal requirements, disputes arising from transactions with Vision Pharma shall be subject to the jurisdiction of competent courts in Nagpur, Maharashtra, India.

The parties may first attempt to resolve commercial disagreements through mutual communication and good-faith discussions.

21. Amendments to These Terms

Vision Pharma reserves the right to update or modify these Terms & Conditions when necessary to reflect changes in business practices, applicable laws, regulatory requirements or website operations.

Updated terms will be published on our official websites with a revised effective date.

Customers are encouraged to review these terms periodically.

22. Contact Information

For enquiries, order-related concerns, refund requests or questions regarding these Terms & Conditions, please contact:

Vision Pharma

Operated by Mr. Devendra Harilal Sugandh

08, Queta Colony, Lakadganj, Nagpur, Maharashtra – 440002, India.

Email: visionpharmaglobal@gmail.com

Websites:

• https://www.visionpharmaexport.com
• https://www.visionpharmaexim.com

By using our websites, submitting an order or engaging in a business transaction with Vision Pharma, you acknowledge that you have read and agreed to these Terms & Conditions, subject to applicable law.